Do I have to complete the entire course in one sitting?
No, after you purchase the course you will have an account on the online course site. You can sign in and out and go through the material at your own pace. All your progress will be saved.
How long does it take?
Most people complete the Balance Specialist Training course in about 3 hours, which includes the time it takes to watch the video lectures and complete the worksheets.
The ZIBRIO Stability Pro training is designed to take around 30 minutes
If I have questions during the course, who do I ask?
If you have a problem, please email [email protected] for help. For general comments, please leave a comment in the comment section, which we monitor, as this is the best way to get a reply quickly and allows us to incorporate feedback and questions into course improvements.
How can I pay? Is payment secure?
You may pay directly for the Balance Specialist Training course. Payment is processed securely via credit card or Paypal.
If your organization has a ZIBRIO Stability Pro scale and subscribes to our training package, this should be provided to you as part of your rental. Please check with your co-ordinator, or email [email protected] with your company name and we'll check what's available to you.
I get an error that my postal code is incorrect, please help!
When purchasing the course, your postal code needs to match the postal code on your credit card or payment method. You cannot leave the postal code field blank.
I can't find the course login page!
Bookmark this link for the course login page: https://onlinecourse.zibrio.com/login
How do I get to the next unit?
In the top menu bar, click "my library" to see all units.
Can I use the Safari browser to access the course?
Some users have reported issues when accessing the course on Safari. For best results, we recommend using Firefox or Chrome.
How do I get my certificate after completing the course?
For the Balance Specialist Course only: If you have passed the final assessment in unit 3, you will receive an email confirmation. Your course certificate(s) will be sent to the email address you registered with within about 7 days.
I want to claim CEUs with a different certificate provider, what can I do?
Notify us at [email protected] and we will send you a general course completion letter that you can pass on to your provider. It details course hours, subject matter, which organizations have granted CEU approval, and the date you completed the course.
How do referrals find me?
People can find trainers through the ZIBRIO Balance Resources Map. So, if you want new clients who are interested in improving balance, you need to get on the map!
How long do I have access to the course content?
Subscribers to ZIBRIO Fall Prevention training: you have access to the course material as long as your subscription remains active. If you have lost access, please check first with your accounts department, then email [email protected]and we'll help you out!
Balance Specialist Training course only: The course content is available to you for 12 months from when you pay for access. There is also a downloadable handbook to help you save key learning points
Where can I find the course handbook?
Balance Specialist Training course only: The pdf of the course handbook is available to download in the sidebar of unit 1 and unit 3
We are here to help!
We hope you found the answer to your question above, but if you didn't, just shoot us an email at [email protected] and we will answer your question as quickly as possible!
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